Shilpa Moghe

Customer service for internal (inter-company) and external customers -Complete order processing - order checking, recording, scheduling, initiation of order picking, dispatch, invoicing, and returns processing - Central contact person all purchasing, regulatory, shipping and delivery issues - Backorder notification to the customer - Price reduction approvals and price inquiries - Coordination with sales, warehouse, production planning, accounting ,IT,freight forwarders and parcel services

• Holistic customer care - private and corporate customers • Visa order processing • Processing of customer inquiries and complaints • Coordination between sales, dispatch, and quality department • Coordination with various branches and consulates • Complaints and claims management • Process optimization through customer feedback and complaints

• Holistic customer care - private and corporate customers • Visa order processing • Customer advice by phone and email and in person • Processing of customer inquiries and complaints • Coordination with various branches and consulates • Complaints and claims management • Process optimization through customer feedback and complaints

• Customer-oriented contact for teachers, students and parents by phone and email and in person • Coordination with the logistics, finance, administration and IT departments • Coordination of the MBA program • Data management for students and faculty members • Complaints and claims management • Process optimization through customer feedback and complaints • Development of a "department process and training manual"

• Customer care and advice to Indian and overseas customers by phone and email and in person • Processing of customer complaints and complaint management • Complaints and claims management • Process optimization through customer feedback and complaints • Development of a "department process and training manual"

• Lead- Generation through Telemarketing (cold calling, Cross- und Upselling). • Processing of product inquiries • Holding Seminars and Presentations to provide information and advice on the various educational products • Customer care and advice

• Lead-Generation through Telemarketing (Cold Calling, Cross- und Upselling). • Processing of Product inquiries

Marketing

English Literature