Somin Weon

• Supervised the CX team for global B2B buyers’ transaction and fulfilment (global except NorAm) • Significantly contributed to a global service integration project for top customers • Initiated new strategic OKR by measuring targets and service quality • Substantially reduced the cost and contact rate by anticipating fraud and potential accidents • Improved service quality based on sales and SLAs analysis • Re-structured the team and mentored the performance of 6 team members

• Overachieved mid- and long-term sales forecast and led sales promotion for the regions • Planned the go-to-market sales strategy for major products as a key shareholder • Coached 6-10 account managers’ sales plan according to CRM KPIs • Directed sales risk management and top-tier incidents resolution • Achieved a global partnership with top customers • Coordinated priority products according to the market need with the supply and product team

• Delivered ticket & premium service focusing on Korea, Japan, Hong Kong & Australia • Identified cross- / upselling opportunities and potential accounts • After sales support and new product training based on customer needs