Talita Dalla Vecchia

Commercial and technical analysis, conception, design and detailed documentation of the Revenue Integrity products of Lufthansa Systems (LSY). Ensure delivery of services/requirements stipulated in contract, work on the development of the technical acceptance of functionalities and guarantee that they can be tested. Technical support aiming high quality of service and customer satisfaction. Provide business advice, analysis of incidents, acceptance and processing of Change/Service Request of LSY customers.

Commercial and technical analysis, conception, design and detailed documentation of the Revenue Integrity products of Lufthansa Systems (LSY). Ensure delivery of services/requirements stipulated in contract, work on the development of the technical acceptance of functionalities and guarantee that they can be tested. Technical support aiming high quality of service and customer satisfaction. Provide business advice, analysis of incidents, acceptance and processing of Change/Service Request of LSY customers.

Working on the implementation of processes and procedures to minimize the abusive usage of inventory, detecting, investigating and analyzing Revenue Integrity processes (flight firming, duplicate bookings, RBD violations, no-show and downline, cancellations, etc.) issues in order to optimize its performance and achieve best practice. First using Amadeus Revenue Integrity (ARI) system. Working on the migration from Amadeus to Sabre Revenue Integrity.

Refund, Void, Reissue, Revalidation of tickets issue by the different IDs and currencies. Helpdesk for internal departments / queue / rating, creation of TSTs manually GDS: Amadeus Reservation System

Welcome visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. Answer telephone, screen and direct calls, greet persons entering organization, general administrative and clerical support, prepare letters and documents, receive and sort mail and deliveries, schedule appointments, tidy and maintain the reception area.

Administrative tasks on previous records in the expropriation of land for the implementation of high speed train between Madrid - Zaragoza, Zaragoza - Barcelona. Also double-checking the contracts at ADIF offices in Barcelona.

Flight agent to Spain and Portugal reservation departments. Hotel agent to Portugal reservation departament. Customer Call Center. Proficient Amadeus user.

Reservations and sales of various touristic products (flight tickets, hotels, vacations packages). Proficient Amadeus user.

Reservations and sales of various touristic products (flight tickets, hotels, vacations packages). Proficient Amadeus user.

Reservations and sales of various touristic products (flight tickets, hotels, vacations packages). Advanced Galileo user.

Reservations and sales of various touristic products from the Tour Operator. Advanced Sabre user.

Reservations and sales of various touristic products (flight tickets, hotels, vacations packages). Advanced Galileo user.