Tanja Permana

Night watch and care of therapy clients

Office administration, customer consultation, support with Sales promotions and Events

2010 – 2014: Sales Account Associate/Customer Relationship Executive, Zurich / Geneva Customer relationship and care and account management support Provide quotes and responsible for driving profitable organic growth for the assigned customer Planning, organising and participating customer meetings, workshops and events

Data acquisition and consolidation of individual projects Initiation and usage of standard procedure tools Project coordination and management of smaller accounts Data capture and administrative management for monthly reporting statistics

Customer care and processing of claims and complaints Miles and More customer support and data administration Generating statistics and reports

Planning and organising trips, events and meetings and conferences Pre-selection and recruiting of the reservations employees Telephone sales and customer care

Customer service and counseling as well as telephone sales Flight and Hotel bookings Group bookings and ticketing

Calendar management Sales/Marketing and meeting preparations Event planning and execution Generating statistics and reports