Utathya Roy

IT Project and Service Delivery Manager with more than 11 years of total experience in providing service to end users on issues and projects related to both in-house and vendor software, with 5 years in Utilities, 2 years in Manufacturing and more than 3 years in Pharmaceutical. Adept in strong prioritization skills and analytical ability to clearly articulate technical and non-technical messaging to customers. Proactively uses a deep understanding of business valuation, business process and business strategy delivery to ensure that the value defined at inception is delivered and engages with Operations and Service Management to ensure any transformation strategies are optimized for value delivery. Provide project management support as the project analyst for new and existing projects and programs. • Effective at complex problem resolution and outstanding problem-solving skills • Strong organizational skills and highly motivated. • Project Management, Service Delivery and Agile.