Yogeshwar Dhoke
Angestellt, Service Delivery Consultant, DXC Technology
Hyderabad, Indien
Werdegang
Berufserfahrung von Yogeshwar Dhoke
Bis heute 9 Jahre und 3 Monate, seit Apr. 2015
Service Delivery Consultant
DXC Technology
•Handling Incident, Problem, Change and Release Management for various customers •Support and Maintenance of Avaya PBX, Media Gateways, Communication Manager •Responsible for handling Tier3 product escalations, supporting customers across Globe •Solutions to break fix requests by customers, including Root cause Analysis •Took up prime engineer roles on various top accounts
2 Jahre und 7 Monate, Okt. 2012 - Apr. 2015
Technical Specialist
Mindtree Ltd, Bangalore
3 Jahre, Okt. 2009 - Sep. 2012
Sr. Customer Service Engg,
WIPRO Ltd, Pune
•Software and Hardware Upgradation of Nortel CS1000E, 81C, 61C, 11C Enterprise Level Voice switches/PBX to higher succession. •Installing and Configuring Nortel application like Call pilot, MICB, MISP, SILC, OTM and UCM. •Project planning estimation & tracking. •Process & People management. •Customer Communication and Escalation Management.
3 Jahre und 1 Monat, Sep. 2006 - Sep. 2009
Technical Consultant
Orange Business Services, Pune
•Software and Hardware Upgradation of Nortel CS1000E, 81C, 61C, 11C Enterprise Level Voice switches/PBX to higher succession. •Installing and Configuring Nortel application like Call pilot, MICB, MISP, SILC, OTM and UCM. •Project planning estimation & tracking. •Process & People management. •Customer Communication and Escalation Management.
Ausbildung von Yogeshwar Dhoke
4 Jahre und 1 Monat, Juni 2001 - Juni 2005
Electronics & Telecommunication
Rashtrasant Tukadoji Maharaj Nagpur University
3 Jahre und 1 Monat, Juni 1998 - Juni 2001
Electronics & Telecommunication
Board of Technical Education, Maharashtra
Sprachen
Englisch
Muttersprache