Marvin Quesada
Angestellt, IT support specialist, Intel
Heredia, Costa Rica
Werdegang
Berufserfahrung von Marvin Quesada
Bis heute 14 Jahre und 3 Monate, seit März 2010
IT support specialist
Intel
Intel Corporation (2010-present) • Office Service Desk Team Lead • Team lead role contributing to improve the team by conducting strategies to improve operation metrics. Acting manager coverage during daily operations, managing escalations with customers, reviewing and analyzing Customer Satisfaction surveys to improve quality of service. • Office service desk support specialist (2010-2011)
Technical Solutions I
HP
Hewlett Packard ISS industries standard servers (2007 – 2010) • ISS ProLiant Servers • Position: Technical Solutions I • Period 2007-2009 • Work Description: • HP ProLiant Servers Support, KVMs, UPS, Network Technology, Windows Server installation, deployment, Hardware troubleshooting for server’s technology.
Tech support agent
Micra Consulting
Position: Tech support agent Period: 2007 • Windows XP Tech support, Microsoft Office • Networking, VPN, Outlook, Internet connectivity.
Ausbildung von Marvin Quesada
4 Jahre und 6 Monate, Mai 2006 - Okt. 2010
Business Administration
Universidad Fidelitas
Sprachen
Englisch
Fließend
Spanisch
Muttersprache
Portugiesisch
Grundlagen