Steven Klabunde

Hand selected for special projects to; mitigate compensation grievances, reduce asset losses, increase sales and provide business analytic reports through data mining to Vice President of Worldwide Sales. • Created new sales input data tracking tool in 30 days. Applied sound financial auditing, reconciliation and validation best practices that eliminated all errors in compensation input data in 2008. • Eliminated asset loss of twenty units in 2007 to zero units in 2008. Created, negotiated and execute

Project managed System Engineering resources for pre- and post-sales technical engagements. Expanded business and channel partner program. • Reduced solutions delivery interval by 50%. Identified resource constraints, initiated and negotiated outsourcing contract with third party business partner in 45 days for customer training program and product implementations. • Reduced Statement of Work (SOW) workflow processes by 25%. Enhanced post-sale professional services templates. • Enhanced return-on-in

Promoted into Solutions Development to deliver software-based management solutions for emerging Voice over IP (VoIP) technologies. Utilized a team of six (6) remotely deployed Software Engineers, the project went from concept to delivery of a Generally Available (GA) solution set in 6 months. • Designed, ordered, installed and implemented all new Cisco VoIP development environment in 45 days. • Achieved Cisco AVVID certification for Cisco Call Manager 3.x, 4.0, 4.1 and Unity on first attempt. • VoIP so

Directed and managed pre- and post-sales technical activities for ten (10)”Top Gun” Systems Engineers spread across four (4) time zones. All engineers managed remotely. • Re-engineered business process associated with Resource Engagement. New process reduced turnaround time to acquire technical resources for pre- and post-sales customer support activities. • To facilitate increased sales, constructed return-on-investment (ROI), total cost of ownership (TCO) and internal-rate-of-return (IRR) analytic t

Senior Technical Sales Lead assigned to VP for strategic engagements; $40M/year objective • Assumed role of Project Lead for AT&T Latin America; designed, presented, negotiated and delivered $1.5M+ in new revenue for multi-national contract. • Identified critical inconsistencies in the manual presentation of product suite's potential by Sales personnel. Created automated electronic whiteboard presentation that accurately reflected product position in network fault management in 20 days. Included prod

Directed and managed the efforts of 32 Network Engineers spread across three distinct networking technologies, LAN, WAN and Remote Access. Under my leadership, my teams delivered leading-edge information access solutions to Agent, Claim and internal business units to over 19,000 locations; one of the most complex, leading edge private networks in the world. • Recipient of “Outstanding Achievement Award” for the successful design, vendor selection analysis, contract negotiations and implementation of the